Pearl Roads – Tours & Car Rentals

Pearl Roads (“Company”, “We”, “Us”, or “Our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a booking, or use our services.

By accessing our website or engaging our services, you consent to the practices described in this Policy.

1. INFORMATION WE COLLECT

We may collect the following categories of personal data:

1.1 Personal Identification Information

  • Full name
  • Passport details (when required for bookings)
  • Nationality
  • Date of birth
  • Contact number
  • Email address
  • Residential address

1.2 Booking & Travel Information

  • Travel dates
  • Flight details
  • Accommodation preferences
  • Special requests
  • Driving license details (for vehicle rentals)

1.3 Payment Information

  • Billing address
  • Transaction details

(Note: We do not store full credit/debit card information. Payments are processed securely via third-party payment providers.)

1.4 Technical & Website Data

  • IP address
  • Browser type
  • Device information
  • Cookies and analytics data

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

  • To process bookings and reservations
  • To provide tour and rental services
  • To communicate booking confirmations and updates
  • To comply with legal and regulatory requirements
  • To improve our website and services
  • To respond to customer inquiries
  • For safety and insurance purposes

We do not sell, rent, or trade your personal data to third parties.

3. LEGAL BASIS FOR PROCESSING (FOR INTERNATIONAL CLIENTS)

Where applicable (including EU/UK clients), we process personal data based on:

  • Contractual necessity (to provide booked services)
  • Legal obligations
  • Legitimate business interests
  • Your explicit consent

4. DATA SHARING & DISCLOSURE

We may share necessary information with:

  • Hotels and accommodation providers
  • Transport providers
  • Tour guides
  • Payment processors
  • Government authorities (when legally required)

All third-party providers are required to maintain confidentiality and data protection standards.

5. DATA RETENTION

We retain personal information only as long as necessary to:

  • Fulfill contractual obligations
  • Comply with legal and tax regulations
  • Resolve disputes

After the retention period, data will be securely deleted or anonymized.

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect personal data, including:

  • Secure servers
  • SSL encryption
  • Restricted access to sensitive data
  • Secure payment gateways

However, no online transmission method is completely secure, and we cannot guarantee absolute security.

7. COOKIES POLICY

Our website may use cookies to:

  • Enhance user experience
  • Analyze website traffic
  • Improve functionality

You may disable cookies through your browser settings; however, some website features may not function properly.

8. YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing
  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

9. INTERNATIONAL DATA TRANSFERS

If you are located outside Sri Lanka, please note that your information may be processed in Sri Lanka where data protection laws may differ from those in your jurisdiction.

By using our services, you consent to such transfer.

10. THIRD-PARTY LINKS

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites.

11. CHILDREN’S PRIVACY

Our services are not directed to children under 18 years without parental consent. We do not knowingly collect personal data from minors without appropriate authorization.

12. CHANGES TO THIS POLICY

Pearl Roads reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated revision date.

Continued use of our services after updates constitutes acceptance of the revised Policy.

13. CONTACT INFORMATION

If you have questions regarding this Privacy Policy or wish to exercise your rights, please contact:

Pearl Roads
22/A St Ninion MW, Negombo
Sri Lanka
Phone: +94 774 499 497
Email: info@pearl-roads.com
Website: www.pearl-roads.com