Pearl Roads – Travel & Mobility Services

Effective Date: [Insert Date]
Last Updated: [Insert Date]

Pearl Roads is committed to ensuring digital accessibility for all users, including individuals with disabilities. We strive to provide an inclusive and user-friendly experience across our website and services.

1. OUR COMMITMENT

We are dedicated to:

  • Providing equal access to information and services
  • Improving usability for all customers
  • Removing digital barriers where reasonably possible
  • Continuously enhancing accessibility standards

Our goal is to align our website with internationally recognized accessibility guidelines.

2. ACCESSIBILITY STANDARDS

Pearl Roads aims to conform, where reasonably practicable, with:

  • Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
  • Applicable local accessibility regulations

We regularly review our website to improve compliance and user experience.

3. WEBSITE ACCESSIBILITY FEATURES

Our website may include:

  • Responsive design for mobile and tablet accessibility
  • Clear navigation structure
  • Readable fonts and sufficient color contrast
  • Alternative text descriptions for key images
  • Keyboard navigation support
  • Accessible contact methods (email & phone)

We continuously work to enhance these features.

4. LIMITATIONS

While we strive to ensure accessibility, some content may not yet fully meet accessibility standards. This may include:

  • Third-party integrations
  • Embedded booking platforms
  • External payment gateways
  • Older PDF documents

We do not control third-party systems but encourage their compliance with accessibility best practices.

5. ASSISTANCE FOR CUSTOMERS

If you encounter any accessibility barriers while using our website or booking services, please contact us. We will make reasonable efforts to:

  • Provide alternative booking methods
  • Offer information in accessible formats
  • Assist with travel arrangements via phone or email

6. PHYSICAL SERVICE ACCESSIBILITY

For tours and transport services:

  • Please inform us in advance of any mobility or medical requirements.
  • We will make reasonable efforts to accommodate accessibility needs, subject to vehicle type, location, and safety conditions.

Certain remote locations or natural attractions may have inherent accessibility limitations due to terrain.

7. CONTINUOUS IMPROVEMENT

Pearl Roads is committed to ongoing accessibility evaluation and improvements. We welcome feedback to help us enhance our services.

8. CONTACT FOR ACCESSIBILITY SUPPORT

If you require assistance or wish to report an accessibility issue, please contact:

Pearl Roads
22/A St Ninion MW, Negombo
Sri Lanka
Phone: +94 774 499 497
Email: info@pearl-roads.com
Website: www.pearl-roads.com

We aim to respond to accessibility inquiries within a reasonable timeframe.